Terms & Conditions

Effective Date: March 28, 2024

Welcome to Joey’s Movers of Evanston LLC (“Joey’s Movers,” “we,” “our,” or “us”). By using our services or website, you agree to the following Terms and Conditions.

Services

Joey’s Movers provides residential and commercial moving services, including packing, transportation, and storage solutions. All services are subject to availability and agreement at the time of booking.

Use of Website

By using our website, you agree to use it only for lawful purposes and to provide accurate and truthful information when submitting forms or requesting services.

Estimates and Scheduling

All quotes and estimates are based on the information provided at the time of booking. Final pricing may vary depending on actual services performed, inventory, access conditions, additional services, or changes to the scope of work.

Scheduling is subject to availability. Arrival windows are estimates and may be affected by factors such as traffic, weather, or delays at prior jobs.

Payments

Payments for services may be processed through a third-party payment provider. Joey’s Movers does not store or process payment information directly on this website. Payment terms, including deposits and final balances, will be provided at the time of booking.

Failure to make required payments may result in delays or suspension of services.

Cancellations and Rescheduling

Customers must provide reasonable notice for cancellations or rescheduling requests. Deposits may be non-refundable depending on the timing of the cancellation and the terms agreed upon at booking.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete information regarding their move
  • Ensuring clear and safe access to all locations (including parking, elevators, and entryways)
  • Securing any necessary permits or permissions
  • Properly packing items unless packing services are requested
  • Removing or securing fragile, high-value, or irreplaceable items

Joey’s Movers is not responsible for damage to items packed by the customer.

Prohibited and Restricted Items

Joey’s Movers does not transport hazardous materials, flammable items, explosives, perishable goods, or illegal items. Customers are responsible for ensuring that such items are not included in their shipment.

Damage Claims and Liability

Joey’s Movers takes care in handling all items; however, due to the nature of moving services, some risk is inherent.

Any damage claims must be reported within a reasonable timeframe following completion of services.

Liability for loss or damage is limited as outlined in your service agreement or applicable valuation coverage selected at the time of booking.

Joey’s Movers is not responsible for:

  • Pre-existing damage
  • Items of extraordinary value not disclosed in advance
  • Damage resulting from improper packing by the customer
  • Mechanical or electronic failure of items

Photos and Documentation

Joey’s Movers may take photos or videos before, during, or after services for operational, documentation, quality control, and dispute resolution purposes. This may include images of items being moved and property conditions.

By using our services, you acknowledge and consent to such documentation. Joey’s Movers will not use photos containing personally identifiable information for marketing or promotional purposes without prior consent.

SMS Terms of Service

By opting into SMS from a web form, phone call, or other communication method, you agree to receive SMS messages from Joey’s Movers.

These messages may include:

  • Appointment confirmations
  • Service reminders
  • Arrival notifications
  • Customer service communications
  • Operational communications

Message frequency may vary.
Message and data rates may apply.

To opt out at any time, text STOP.
For assistance, text HELP or visit: https://joeysmovers.com/

Visit https://joeysmovers.com/privacy-policy for our Privacy Policy and https://joeysmovers.com/conditions-of-use/ for our Terms of Service.

Limitation of Liability

Joey’s Movers is not responsible for delays, damages, or service issues caused by circumstances beyond our control, including but not limited to weather conditions, traffic delays, building restrictions, or customer-related issues.

Indemnification

You agree to indemnify and hold harmless Joey’s Movers, its employees, contractors, and affiliates from any claims, damages, or liabilities arising from your use of our services or failure to comply with these Terms.

Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

Joey’s Movers of Evanston LLC
7331 Ridgeway Ave
Skokie, IL 60076
Email: info@joeysmovers.com
Phone: (847) 674-7779
Website: https://joeysmovers.com/